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Last Updated: February 26, 2025
Please be aware that e-cigarette kits, mods, and batteries are made up of different parts and, therefore, are subject to different warranty terms. At Vape360, we offer a standard 30-day return/replacement policy from the date of receipt. After this period, manufacturer warranties may apply, which can range from 6 to 12 months, depending on the brand and product.
All electronic devices purchased from Vape360 are covered by our 30-day return and replacement policy. If your device develops a fault within 30 days of receipt, please contact us to arrange an assessment and possible replacement or refund. This policy applies to:
To qualify for our 30-day policy, the device must not show signs of physical damage, misuse, or unauthorized modifications.
Most vaping devices have a manufacturer warranty beyond our 30-day policy. These warranties typically range from 6 to 12 months, depending on the brand and product type.
While Vape360 is not directly liable for manufacturer warranties, we can assist you by:
Please note that manufacturer warranty terms vary significantly between brands. We recommend checking the product packaging or manufacturer's website for specific warranty details for your device.
Our 30-day return/replacement policy covers it. Manufacturer warranties typically range from 6 to 12 months. Accidental damage or damage caused by wear and tear are not covered. We will require the device/mod returned to us within its original packaging for a valid claim.
Our 30-day return/replacement policy covers external batteries. This is void if the battery is damaged due to misuse or mishandling. General wear and tear is not covered.
Our 30-day return/replacement policy covers battery chargers. The warranty will be void if the charger is deemed faulty due to user error or mishandling.
E-liquids, pods, disposable kits, and tobacco sticks are sold in sealed packs and are not covered by a warranty except when there is a manufacturing fault with an item. If you believe an item you have received is faulty on arrival, please contact a team member within 7 days of receipt.
Please Note: We will require product information from the box for any disposable warranty claims. We are unable to replace or refund any disposable vape kits without this information and may request photographic evidence. Furthermore, we cannot replace or refund devices that have been thrown away or discarded.
Tanks and clearomisers are generally considered consumable products. However, if the product is deemed faulty or dead on arrival and we are notified within 7 days, we will replace or refund the item at our discretion. We do not offer refunds or exchanges on items where damage or modifications are caused by the user.
The following are not covered under our 30-day policy or manufacturer warranties:
For warranty returns, please send items to:
AM MCR Limited
3-4 Sagar Street
Greater Manchester M8 8EU
United Kingdom
A valid proof of purchase is required for all warranty claims. This can be in the form of an order confirmation email, receipt, or invoice that clearly shows the product, purchase date, and vendor (Vape360).
Any missing items must be reported to us within 48 hours of delivery to enable us to rectify the issue. Items damaged during shipping should be reported immediately with photographic evidence where possible.
If you have any questions about our warranty policy, please contact us at:
Telephone: 0161 564 9336
Email: contact@vape360.co.uk