Privacy Policy

Last Updated: February 26, 2025

1. INTRODUCTION

Vape360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vape360.co.uk (the "Site") or make a purchase from us. Vape360 is operated by AM MCR Limited, registered in England with Company Registration Number 12029058.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our Site.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on the Site
  • Place an order
  • Subscribe to our newsletter
  • Participate in a survey or promotion
  • Contact our customer service

The personal information we collect may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Date of birth (for age verification)
  • Payment information (we do not store complete credit card details)
  • Purchase history

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Time and date of your visit
  • Pages you view
  • The website you visited before our Site
  • Time spent on our Site
  • Other browsing statistics

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files that are placed on your device when you visit a website. For more detailed information about the cookies we use, please see our Cookie Policy.

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To verify your age and identity
  • To provide customer support and respond to inquiries
  • To send order confirmations and updates
  • To communicate with you about your account or orders
  • To comply with our legal obligations
  • To enforce our Terms and Conditions

3.2 Marketing Communications

With your consent, we may use your information to:

  • Send you marketing communications about our products and promotions
  • Notify you about new products or services
  • Deliver personalized content and recommendations

You can opt out of receiving marketing communications at any time by:

  • Following the "unsubscribe" instructions in any marketing email
  • Updating your communication preferences in your account settings
  • Contacting our customer service team

3.3 Analytics and Site Improvements

We use the information collected to:

  • Analyze usage patterns and trends
  • Diagnose technical problems
  • Improve the functionality and user experience of our Site
  • Develop new products and services
  • Prevent fraud and enhance security

4. LEGAL BASIS FOR PROCESSING

Under the UK GDPR, we process your personal information based on one or more of the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you (e.g., to deliver products you have purchased).
  • Legal Obligation: Where processing is necessary for us to comply with the law (e.g., age verification for vaping products).
  • Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms.

5. SHARING YOUR INFORMATION

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and servicing you, including:

  • Payment processors
  • Shipping and delivery companies
  • Age verification services
  • Email and customer service platforms
  • Analytics providers
  • Marketing and advertising partners

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we no longer need your personal information, we will securely delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

8. YOUR RIGHTS

Under the UK GDPR and applicable data protection laws, you have certain rights regarding your personal information, including:

  • Right of Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below.

9. CHILDREN'S PRIVACY

Our Site and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed in the United Kingdom and in other countries where our service providers maintain operations. These countries may have data protection laws that are different from those in your country.

When we transfer your personal information outside the UK or the European Economic Area (EEA), we take steps to ensure that your information receives an adequate level of protection, including through appropriate safeguards such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO) or the European Commission.

11. THIRD-PARTY LINKS

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our Site following the posting of changes to this Privacy Policy will constitute your acknowledgment and acceptance of those changes.

13. CONTACT INFORMATION

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

AM MCR Limited

3-4 Sagar Street

Greater Manchester M8 8EU

United Kingdom

Telephone: 0161 818 4666

Email: contact@vape360.co.uk

14. COMPLAINTS

If you are not satisfied with our response to your inquiry or believe we are processing your personal information in a way that is not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk